Buyers

  • Buying Items

    How does SimpleLots protect buyers? (https://www.mercari.com/help_center/article/235?id=235&path=Buyer%20Guarantee&source=%2Ftips) Item isn’t as described? If the item isn’t as described, reach out to us to request a return within 3 days of receiving the item. Note that you can’t return ...
  • Payments

    Buyers can check out with PayPal or using a credit card. All transactions are securely processed and come with Buyer protection from PayPal. You will be charged only if the "Seller" accepts the transaction. "Seller" needs to accept the transaction within 3 days. If the "Seller" declines or does ...
  • Return, Cancellation and Exchanges.

    If you receive your items and would like to return, exchange or have an issue, please contact the seller first and let them know the issue. You also want to read the seller's return policy before purchase. If the seller has not provided accurate info and would like to open a dispute you may do so...
  • Shipping and tracking orders

    Sellers will provide buyers with tracking information within three days of the order being created or accepted. If the seller has not provided a tracking number please contact them through the messaging system through the sale.